Symbio Launches New Zealand Wholesale Network Thursday 01 March 2018 @ 13:07

Symbio Networks has announced the go-live of its nationwide voice network in New Zealand. The launch makes Symbio the only fully integrated voice network interconnecting both sides of the Tasman. 

Others providers who claim to have a trans-Tasman network have done so using acquisitions or silo-builds operating on different platforms. However, Symbio built the New Zealand network from scratch using the same platforms so the two countries can operate as one network.

The rollout enables Symbio to deliver New Zealand wholesalers its full suite of next generation voice services backed by API capability. This includes integrated billing, provisioning and network management - equipping new entrants to successfully enter the market.


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Offer fault-free service with our dual redundancy solution Wednesday 14 February 2018 @ 14:39

Faults are inevitable. Sometimes due to circumstances beyond your control, networks can experience latency or even outages that can affect your customers’ service - and your reputation. While you can’t control these unexpected events, you can control how well equipped you are to deal with them when they happen.

Symbio offers its customers fault-free connectivity with its Active/Passive dual redundancy solution. We effectively offer wholesale customers connectivity to 2 data centres, 2 soft switches and 2 paths for their voice traffic. Providing two unique and geographically diverse pathways allows us to interchange a connection route to always provide the strongest pathway. By offering both pathways through Symbio, you remove the need of having to deal with a second provider and make some significant cost savings in doing so.


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Introducing Big Data Mobile Plans Wednesday 14 February 2018 @ 14:38

To keep up with the growing demand for data, Symbio has introduced some new plan options for MVNO customers to accommodate heavy users. Customers providing a mobile service through Symbio can now offer end-users 20GB and 30GB per month data plans. This is to accompany the existing range of plans between 1GB and 15GB per month.

It’s no secret that mobile data usage is on the rise. Every year more customers are purchasing plans with a larger data capacity. According to the 2017 Mobile Consumer Survey by Deloitte, 23% of all new phones purchased in 2017 had a data limit greater than 10GB, almost doubling from the previous year. Of those 23% on the higher end of the usage scale, around a third had plans of 20GB or more.


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Cool Company Awards Wednesday 10 January 2018 @ 09:33

Symbio parent company, MNF Group has been listed as one of Anthill's top 100 Coolest Companies of 2017 in the Global Growth Category.

The Global Growth Awards recognise Australian companies that have achieved outstanding global growth and demonstrated the ability to expand outside of traditional boundaries, through innovative and entrepreneurial means.

It's a huge honour to make the cut for 2017, congratulations to the MNF team.


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MVNO coverage footprint increase Monday 18 December 2017 @ 15:43

Following recent network upgrades, we’re pleased to announce that Symbio’s MVNO service coverage footprint has increased. From today, our service will have the following improvements:

  • 4G coverage has increased from 95% to 96.5% of the Australian population.
  • The number of 4G base stations has increased to 6500.
  • 3G coverage has increased to more than 98.8% of the Australian population.
  • The number of 3G base stations has increased to 8100.
  • The combined 3G and 4G footprint has increased from 1.59 million to 1.62million square kilometres.

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Christmas Period Rife with Toll-Fraud Thursday 14 December 2017 @ 14:32

Christmas has become a high-risk period for toll fraud attacks and it can be disastrous for unprepared telecommunications providers. 

Service providers are particularly vulnerable during holiday periods as fraudsters take advantage of skeleton staff on duty. With fewer staff available to monitor and respond to fraud attempts, incidents can go on undetected.

Make sure you and your customers are protected from toll fraud this Christmas. All Call Termination Services (CTS) on the Symbio network are protected by the TollShield – the only real-time fraud detection platform.

Don’t leave your network, and your reputation, open to attack.


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Get Switched On Thursday 07 December 2017 @ 09:44

The Symbio team recently attended the Get Switched On conference on the Gold Coast, hosted by OnPlatinum ICT. As a leader in cloud communications and managed IT services, OnPlatinum shared its expertise with key industry players by holding an open panel discussion, led by CEO Shannon Overs. Symbio solutions engineer, Arun Skariah sat in on the discussion fielding questions from a wholesale voice carrier’s perspective.

The panel covered the latest developments in the telecommunications industry. These included the rise of virtual offices and working remotely, how these changes are impacting the security of customer data and the all too contentious NBN Network.


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Fast Awards for MNF Group Thursday 07 December 2017 @ 09:31

We’re proud to announce Symbio parent company MNF Group has picked up a few awards in the AFR Fast 100 and the Deloitte Fast 50 for 2017. While it’s rewarding to see our hard work over the last year acknowledged, we’re never content with a good result. We’re always striving to improve our business and our customers’ experience.

AFR Fast 100

MNF Group has placed #47 in this year’s AFR (Australian Financial Review) Fast 100. It’s a huge honour to be listed and great to see an improvement, jumping from #62 in 2016. The AFR Fast 100 awards recognise the fastest growing Australian companies looking at the last 3 years of revenue growth.

Deloitte Fast 50


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2017 Embargo Period Wednesday 22 November 2017 @ 17:19

The New Year is around the corner which means so is the Symbio end-of-year embargo period.

Embargos are implemented by most telecommunications providers to ensure network stability through the holiday period.

This year the embargo period will come into effect at midnight, Monday 18 December, and business as usual will resume Monday 15 January. During this period, there will be a reduction in operational resources, so all major works and network changes will be delayed until after the embargo.

From the entire Symbio team, we wish you a safe and happy holiday period.


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Symbio Steps up to Bat for 'Challenger' RSPs Thursday 26 October 2017 @ 11:08

Symbio Networks CEO, Rene Sugo, has warned that the NBN policy settings need to be amended or innovation and competition will be stifled in the Australian telco industry. Currently the big 4 telcos control 94% of the NBN market share, which leaves the remaining 168 registered RSPs with only 6% between them.

Addressing the CommsDay summit in Melbourne earlier this month, Sugo emphasised that instead of creating competition for RSPs, the NBN has only concentrated the market further. The evidence was showing that the current pricing model was allowing incumbent Retail Service Providers to muscle out the ‘Challenger’ Retail Internet Service Providers (CRISPs).

“The irony surely has to be that out of the 172 RSPs, 4 of them have 94% market share, or to put it another way, 98% of the retailers have just 6% share of the market,” Sugo said.


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