Wholesale Market and Opportunity in New Zealand Tuesday 01 March 2016 @ 14:47

A competitive wholesale market is key to a thriving telco sector, according to Jon Cleaver, CCO of MNF Group.

He shared some insights this morning at the Telecommunications & Broadband Summit.

The event will continue tomorrow at the rendezvous hotel, Auckland NZ.

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Gold Sponsor at New Zealand Telco Summit Thursday 25 February 2016 @ 17:51

Symbio Networks is proud to be the Gold sponsor of the Telecommunications and Broadband Summit, on 1-2 March, 2016. The inaugural two-day event will be held at the rendezvous hotel in Auckland with an impressive list of speakers from both carriers and government.

CCO of Symbio parent MNF Group, Jon Cleaver, is speaking at the event and will be discussing why a truly competitive wholesale market is key to a thriving telco industry.

Symbio Networks will have a stand at the event so don’t forget to stop by for a chat with the team if you’re attending.

Find out more about the Telecommunications & Broadband Summit.

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Symbio Backs ACCC in Telstra Battle Tuesday 16 February 2016 @ 14:23


Australian Telcos have united to back the ACCC in their court battle against industry giant Telstra. Symbio Networks, along with four other providers, are supporting the ACCC in hopes of promoting fair competition for the industry.

The ACCC found that Telstra was overcharging its wholesale partners and decided to reduce fixed line rates by 9.4%. Telstra had initially requested a 7.2 percent hike in charges to compensate for the loss of business to the NBN. Upon review the consumer watchdog found that not only was the increase unfounded, but the current pricing was too high.

The ACCC argued that Telstra is being adequately compensated for any loss of business with the $11.2 billion agreement it signed with the government for its copper and fibre optic networks. 

Symbio backs the ACCC

Chairman of the ACCC Rod Sims dropped the fees to protect consumers from “absurd pricing” and believes end-users of the fixed line service should not be held responsible for increased costs.

Symbio joins fellow Telcos Macquarie Telecom, Telcoinabox, TPG and Optus who have all thrown support behind the ACCC.
The price reduction was implemented on 1 November 2015 and will remain until 30 June 2019 if Telstra’s appeal is unsuccessful.

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Keys to a Goldmine of Data Monday 30 November 2015 @ 11:17

The telecom industry is ripe for innovation & disruption. With the recent consolidation at the top tier, there is more opportunity than ever for specialised next-generation providers to grow into the 'mid tier' of the market.

What telco OTT & analytics innovators need to succeed, is a network that supports them in doing things differently.  A frequent complaint is the failure of traditional carriers to provide access to in-depth call data records, which impedes the next-gen providers from gaining crucial insights and powering their value-added service tools.

Symbio believes that the more innovation there is in the telco market, the better. We don't hold back - when using our network, providers have access to full, meaningful raw data for their voice traffic.

 Full data access for call analytics with Symbio

Another way Symbio facilitates the healthy growth of the telecom market is the low cost of entry and range of connectivity options that service all providers including IP.

Talk to our specialist team about your network requirements - call us on +61 2 9994 8555 or enquire online.



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Championing your needs on the Communications Alliance Board Friday 27 November 2015 @ 13:19

Not willing to abide by the status quo, Symbio has long questioned established standards, advocated for change to promote competition and create increased opportunities for specialised providers like you.

We are now one step further, with the election of Symbio's parent company's CEO Rene Sugo to the Communications Alliance board.

As a telco provider that operates across all levels of the Australian telecommunications market - Symbio has a nuanced understanding of the challenges and opportunities industry players like yourself face at retail, wholesale and regulatory levels.

From building a national VoIP network from scratch, being the first provider to achieve full voice interconnect in a decade, we’ve been at the coalface of the industry transition to next-generation services. 

 Symbio part of the Communications Alliance

Symbio will bring this commitment to the Communications Alliance. On your behalf, we will champion a vision for a new era of fair competition and innovation in the Australian telecommunications industry.



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Scalable Voice Carriage for Contact Centres & BPOs Thursday 26 November 2015 @ 13:17

Cut out the middle-man. Contact centres and BPO operators now have the opportunity to take control of their call delivery with direct access to Australia's largest IP voice network.

Global Voice Termination and Numbering for calls to Australia & New Zealand can be 'insourced' with flexible Contact Centre solutions delivered over an established Tier 1 national network.

High-burst flexibility

Unpredictable traffic peaks from high-intensity call campaigns can challenge even experienced operators. Symbio makes it easy with Voice Burst. A high-availability low-contention voice connection, it is specifically engineered to sustain massive peaks.

Call Centre & BPO voice carriage provider 

This powerful service can be scaled, as needed, to sustain multiple lines, multiple locations and longer traffic peaks. All while maintaining premium quality and absolute reliability.

Clever routing

With Symbio, inbound and outbound carriage is automatically optimised to reduce cost and maximise quality. This delicate balance is achieved through a proprietary Global Routing System (GRS) which leverages 300,000+ hosted endpoints, and global interconnects, to ensure that every call is originated and terminated by the most efficient path.

Local and Toll Free numbers

Provide a dedicated point of contact for Australian or New Zealand customers with local toll free numbers (13, 1300 or 1800) that route calls to International contact centre locations. Or for local operations, use a custom local Dialling Plan to distribute large blocks of Australian or New Zealand DIDs across your organisation. Existing phone numbers can also be ported onto the Symbio Network for easy management in the cloud.

Established Tier 1 network

High-volume calling requires a rock-solid foundation. Symbio's fully interconnected network covers 100% of Australia and New Zealand, with global interconnects delivering traffic into the region. This carrier-grade infrastructure already underpins major Asia-Pacific call centres - delivering Billions of Voice minutes per annum.

Discuss your voice carriage requirements with our expert team on +61 2 9994 8555 or enquire online.



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New Wholesale Plans: NBN, DSL and VoIP with iBoss Tuesday 24 November 2015 @ 07:16

In the increasingly competitive telco landscape, providers have to constantly look for points of differentiation. Of course, having sharp service pricing also helps! A major review to iBoss wholesale NBN, DSL and SIP Trunk/VoIP plans & pricing gives you an additional angle to compete on.

Data plans

Both NBN and DSL wholesale data plans have been simplified and repriced on Symbio's iBoss aggregation platform. The new, reduced iBoss pricing allows providers to effectively compete in an aggressive market. 

Of course, providers on the iBoss platform also have the benefit of aggregated access to all 121 NBN POIs through just one interconnect with iBoss.

SIP / VoIP plan

 New Wholesale NBN, DSL and VoIP plans with iBoss

We love to hear your feedback about you need to compete. You told us that while our SIP trunk automation and ordering system were the best out there, you wanted voice inclusions. We have listened! A fantastic new SIP / VoIP plan is now available with unlimited local, national and mobile calls to Australian numbers (subject to Fair Use Policy).

See how our wholesale voice & data plans compare.

Get the latest plans & pricing, contact our iBoss specialist team online or call 1300 934 042.

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Network Embargo for 2015-16 New Year Holidays Monday 16 November 2015 @ 15:36

The new year holidays are fast approaching, and so is the usual network embargo period which helps ensure network stability during the festivities. 

This year, the Symbio embargo period will be effective from 14th December 2015 until 6th January 2016.

During this time, no changes will be implemented on the production environment except in case of emergency. Any other major works will be re-scheduled until after the embargo period.

If you have any questions please contact our team.

From the entire Symbio team, we wish you all a safe and happy holiday period!

New Year Embargo




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Wholesale NBN, the way it should be Thursday 15 October 2015 @ 13:00

The roll-out of the NBN is ramping up fast, and there are more opportunities than ever for ISPs to reach new customers and increase their market share. But how do you make that happen?

With 121 NBN points of interconnect, the business case simply does not stack up for small or even mid-size providers to meet NBN directly. Reaching all 121 POIs is problematic enough, compounded by the further obstacle of prohibitive backhaul costs and a CVC model stuck in the past.

NBN is supposed to be all about a level playing field, but the commercial reality for most providers is reselling one of the big Telcos (again), or does it?

One interconnect, all of Australia

NBN Wholesale Aggregation with iBoss

The solution is elegant in its simplicity - skip the 121 problems and leverage a specialised aggregation platform via just 1 point of interconnect and a flat fee with iBoss. This makes NBN accessible to all providers and removes the uncertainty of usage-based costs (CVC/AGVC). So you can focus on creating a value proposition that caters to the modern customer. That's the commercial model NBN should have been.

However, an aggregation platform should be more than just a funnel for data connectivity. "To compete in the current market, Telcos have to develop compelling offers that target market niches that the incumbents cannot reach. Combining NBN with new-generation SIP voice services, and helping consumers make a full transition to IP is certainly a major differentiator," suggests Jon Cleaver, CCO of Symbio-parent MyNetFone Group.

Finding a point of difference

This powerful NBN & SIP combination, together with advanced number porting, is available on the industry-proven iBoss aggregation platform, powered by Symbio. Both new market entrants and existing operators can expand their market offering and gain a competitive advantage while retaining the freedom to mix & match services. The powerful aggregation platform facilitates quick and clean market entry with your choice of solutions from multiple carriers.

It's not just about a 'big dumb pipe' - the iBoss team have the expertise and experience in the telecommunications market to develop tried and tested products, and can provide consultation in creating tailored products and plans that best suit the needs of your end-customers.

To find out more about NBN aggregation on the iBoss platform, speak to your Symbio account manager or enquire online.



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Meet our team at CommsDay Congress, Melbourne Friday 02 October 2015 @ 11:18

Meet the team at the CommsDay Melbourne Congress this October, proudly sponsored by iBoss, Symbio's aggregation & enablement platform. Look out for the iBoss stand and say 'hi' to our team.

When: 13-44 October 2015

Where: Langham Hotel in Melbourne, Australia

The event programme includes a range of interesting speakers, including Rene Sugo, CEO of Symbio parent company MNF Group.

CommsDay Congress Melbourne 2015 sponsored by iBoss

Mr Sugo’s presentation will bring to light the contentious issue of toll fraud, and the latest innovation in toll fraud prevention - TollShield, developed by MNF Group. Set to save Telcos millions in lost revenue, TollShield is the world’s first SaaS toll fraud mitigation platform able to detect and block fraud in real-time.

As the Gold sponsor of the event, iBoss is hosting the official CommsDay cocktail function on day 1 of the Congress, so be sure to visit us if you are there.

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