ACMA & INMS changes for 1300/1800 numbers - Explained Wednesday 30 September 2015 @ 16:42

There has been some coverage in the media recently about the shiny new ACMA numbering system, which has raised plenty of questions among providers. We have received numerous enquiries from customers about the scope of changes and whether they mean reduced costs or faster delivery.

Let's have a look at what the ACMA and INMS changes really mean for you.

Same, but different

The numbering function that used to be handled by INMS is now separated into two components: with the ACMA handling allocation of numbers, and INMS providing activation of numbers and still looking after number porting.

ACMA INMS numbering changes

However, that's about it. There is no real change, the costs remain high, and the process is still bogged down with the same issues.

Numbering industry changes
The cost for a new number for the industry remains the same (or 50c higher to be precise), but is now comprised of two parts: the $15 INMS component plus the direct ACMA component.

To further the interests of our wholesale customers, Symbio has consistently advocated for numbering industry change, including submissions of feedback to the regulator both directly and via Communications Alliance.

We will continue to provide updates on any future changes. In the meantime, if you'd like to find out more about number hosting and porting with Symbio Networks, speak to your Symbio account manager or enquire online.

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Real-time toll fraud protection to save telcos millions Friday 31 July 2015 @ 10:00

Toll fraud on your network might seem like a cost of doing business in the telco world. But it doesn't have to be.

Global cost of toll fraud

The total value of global toll fraud losses was US $46.3 billion in 2013, according to The Communications Fraud Control Association. For the big carriers, it's a significant revenue loss. For smaller players, it can cripple or even bankrupt the business.

To combat fraud effectively requires real-time identification and blocking - something the neither telcos nor software specialists had yet been able to crack, until now.

TollShield toll fraud detection & blocking for wholesale voice carriers

New-generation SaaS solution

True to our innovation-focused heritage, Symbio took on the challenge and developed the world’s first SaaS toll-fraud mitigation platform, TollShield. The only solution on the market able to detect and block toll fraud in real-time.

A patent-pending SaaS solution that can be deployed in any provider’s network, TollShield works in real-time to detect and block fraud as it is happening. Since fraud continuously evolves, TollShield also self-learns to respond to new kinds of fraud techniques, matching fraudsters step-for-step.

As any service provider knows, although toll fraud is usually caused by a phone user’s failure to secure their router, it is typically the operator that carries the main financial loss. This risk is especially acute for the growing number of Tier 2 carriers and Voice providers, where ad hoc fraud monitoring means rich pickings for global toll fraud syndicates.

Symbio network protection

Tested on our own network for a full year, TollShield has blocked over 600,000 fraudulent calls across 83 destinations, surpassing the already robust previous protection mechanisms.

This new-generation fraud protection automatically covers all Symbio wholesale customers, providing the peace of mind that all traffic routed over the Symbio network is automatically monitored for fraud.

Available on your network

How effective is your network's fraud protection? If you want to ensure optimal protection for your network & customers, TollShield can be deployed on any provider's network, without effecting existing network setup.

It can be rapidly deployed and scaled via a series of network probes, centrally managed by SaaS. Each probe is capable of parsing fraud in one billion calls per hour with no impact on call setup. If fraud is detected network operations staff receive a real-time alert, containing a ‘snapshot’ pinpointing the incident, with an online Command Center portal available for full reporting & analytics.

Find out more about TollShield or enquire here.

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Simplified A-Z routing over Tier 1 network Thursday 30 July 2015 @ 17:27

Domestic wholesale customers can now leverage Symbio's international reach, Tier 1 quality and a simplified A-Z routing structure with fewer destination breakouts.

With the recent acquisition of TNZI, Symbio has adopted the Tier 1 global network's A-Z routing table to deliver a more streamlined experience to our customers. This includes:

- improved & simplified routing table,

- increased quality with direct routing,

- faster responsiveness to rates fluctuations.

A-Z routing with pre-select and override capability on the Symbio VoIP Wholesale Network

Combine with Pre-select & Override services

The updated A-Z routing combined with Symbio's national Australian network completes our Pre-select offering. Symbio's Australian carrier connectivity together with a global reach makes Symbio's Pre-select service the #1 in the market.

Why pay high traffic rates to your line rental supplier? With Pre-select & Override services from Symbio, you can explore traffic routing options and ensure you get the best value. Pre-select is a switchless service that gives you the option to dictate which carrier is used for routing traffic, while allowing you to keep your line rental as is.

Send us an enquiry to find out more about Symbio A-Z routing or Pre-select.

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Meet our team at Asian Carriers Conference Tuesday 28 July 2015 @ 11:00

Meet the Symbio team at the Asia Carriers Conference (ACC) this September. Find out the latest developments in voice carriage and discover our SaaS innovations for toll fraud mitigation and telecommunications aggregation and enablement.

When: 1-4 September 2015

Where: Shangri-La’s Mactan Resort and Spa, Cebu, Philippines

The ACC event is where the wholesale, fixed and mobile telecom leaders meet and network with delegates from infrastructure providers, applications and service developers, handset and equipment manufacturers, and entertainment and content producers and distributors.

If you would like to organise a meeting with Symbio, contact our team at

Meet the Symbio Team at ACC 2015

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SIP launch on iBoss aggregation platform Wednesday 29 April 2015 @ 10:00

Symbio's industry-proven iBoss aggregation platform is now further enhanced by the addition of fully integrated SIP services. The scope of the offering includes the addition of SIP trunks and SIP endpoints – a first within the Australian wholesale telco market.

This opens up a new segment of the market for providers to target those end-users who are embracing IP telephony. Recent research from the Australian Communications and Media Authority (ACMA) reveals that 29% of small and medium-sized businesses already use IP phone services.

iBoss Voice Aggregation with Wholesale SIP Trunking 

CSPs can now extend to their customers the cost savings and functionality of SIP trunking, while also retaining the ability to sell traditional landlines, DSL, NBN and mobile services all through the one iBoss aggregation platform.

By offering the widest scope of aggregated services, the iBoss platform is enabling innovation in the post NBN environment, by breaking down the barriers to entry for smaller businesses and start-ups. It is also powering digital diversification - Symbio is seeing big brands from other industries looking to enter the telco market. 

The iBoss platform is especially designed for new telco market entrants or those wanting to expand their service offering. With a straightforward signup process, it provides the essential link between wholesale telecoms operators and suppliers, including Telstra, Optus, AAPT and now Symbio. The modular approach means that customers can start with basic aggregation, and expand their suite of solutions when they need to, by adding BSS/OSS capabilities, provisioning, CRM, and other enablement features. 

Symbio acquired the iBoss platform in July 2014 and has since been further developing the service to make it a provider of choice, with the most feature-rich aggregation and BSS/OSS services in the Australian market.

To find out more about Symbio-powered iBoss aggregation, speak to your Symbio account manager or email

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Symbio Relaunches iBoss Wednesday 10 December 2014 @ 15:17

The eagerly awaited relaunch of the iBoss aggregation platform was smooth sailing, with great customer uptake in the first week.

Since iBoss was acquired by Symbio parent MyNetFone Group in July 2014, there has been extensive interest from companies keen to rejoin the aggregation platform and take advantage of the extended features.

iBoss is the final piece in the puzzle, joining a range of Symbio services that make it easy for our wholesalers to do business.

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Toll Fraud Year in Review Tuesday 09 December 2014 @ 13:44

Coming into the festive season, most carriers have toll fraud high on their list of concerns. Estimated losses from global toll fraud amount to $46.3 billion a year (2013 Global Fraud Loss Survey, CFCA).

Almost a year ago, Symbio took the concern and turned it into action. Our in-house R&D team took on the challenge to develop a smarter, more intuitive toll fraud detection and blocking mechanism. Symbio added this feature to our SIP Trunk service at no extra cost, giving our customers greater peace of mind with this extra protection measure.

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The Symbio Network Embargo During New Year Monday 08 December 2014 @ 14:34

With the festive season is just around the corner, we are rapidly approaching the time when most of the telecommunications industry imposes an "embargo" on many aspects of network activity. The Symbio team would like to let you know about our support arrangements over this period.

The Symbio embargo period will be effective from start of 15th December 2014, and will end on 5th January 2015.

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Symbio at The Pacific Telecommunication Council's (PTC) Monday 08 December 2014 @ 11:30

The Pacific Telecommunication Council's (PTC) is coming up in January 2015 and is a great opportunity to meet the Symbio team.

The annual conference is the Asia-Pacific's premier telecommunications event. The conference is a strategic springboard for the global telecommunications industry, providing all attendees with a three-day platform to focus on planning, networking, and discovering what the new year will bring.

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LNP Code Changes Wednesday 09 July 2014 @ 12:39

As you may be aware, the LNP Code in Australia underwent several changes as of the 1st of March 2014. These changes make the porting process simpler for end users by putting the burden and complexity of porting onto carriers and CSPs. A great win for consumers!

As a member of the Communications Alliance, Symbio was invited to participate in the LNP Code Review and help shape the future of number porting in Australia. We see this as the first step in simplifying the process and Symbio will continue to be an advocate for end users and new entrants to the market.

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