Call Centre Voice Termination Solutions Tuesday 17 June 2014 @ 10:38

There has been an increase in demand for high-volume, high-capacity voice termination solutions, particularly in the call center industry.

With a robust network and scalable services, Symbio can handle high-capacity voice termination across Australia to fixed line and mobile networks.

Continue Reading »

The International Telecoms Week Event Recap Thursday 29 May 2014 @ 16:04

The Symbio team once again attended the International Telecoms Week, held in Chicago, US in mid-May.

ITW was once again the meeting point for the global wholesale telecommunications community. 

Continue Reading »

Strong Uptake of Managed SIP Trunking with Microsoft Lync Monday 03 March 2014 @ 00:00

The Managed SIP Trunking service announce in December 2013 has generated a lot of interest and shown strong take up.

Symbio Managed SIP Trunking Service compatible with Microsoft Lync Server

An interesting insight is that the majority of customers are using the Managed SIP Trunking service with Microsoft Lync. Indeed, our network as part of the MyNetFone Group is the only Australian network officially certified to interwork with the Microsoft Lync server.

SIP Trunking can connect your client's Lync server to the public phone network via IP, enabling them to capitalise on the full range of Lync call features while achieving significant savings on call costs.

Continue Reading »

Pre-Select Now Available Thursday 27 February 2014 @ 14:19

The much-anticipated preselect feature for national calls is now available from Symbio Networks.

Pre-Select is a wholesale service for Symbio customers who have a complete switchless solution, as well as those who have their own switching capability.

Carrier Preselect Service on the Symbio Wholesale VoIP Network

Pre-Select offers a more streamlined and elegant solution to maximise the use of your service for defined call types. Customers on a standard PSTN phone line can choose to have their national, mobile or international traffic routed via the Symbio network to achieve call cost savings without needing to enter a special code or special equipment.

 

Continue Reading »

Another Strong Half Year From MyNetFone Group Thursday 20 February 2014 @ 11:17

Symbio parent company MyNetFone Group has repeated high performance, with the results for the 6 months ended 31st December 2013 showing EBITDA up 85% and NPAT up 58%.

MyNetFone Group Revenue Forecast FY14

The company's strong performance compared to the previous corresponding half included:

- First-half revenue of $28.5 million - up 55%
- First-half EBITDA of $3.7 million - up 85%
- First-half NPAT of $2.4 million - up 58%
- Strong balance sheet with no bank debt and a positive cash balance of $3.7 million after payment of the final instalment for Symbio Networks.

The comparative increases in revenue and profit include contributions from the successful integration of the GoTalk Wholesale, Connexus and CallStream business.

Continue Reading »

Symbio at The 2014 PTC Wednesday 08 January 2014 @ 13:15

The Pacific Telecommunication Council's (PTC) is coming up in January 2014 and is a great opportunity to meet the Symbio team. 

The annual conference is the Asia-Pacific's premier telecommunications event. Now in its 36th year, the annual conference is a strategic springboard for the global telecommunications industry.

Continue Reading »

PennyTel Acquisition Monday 16 December 2013 @ 13:16

Australian VoIP service providers PennyTel and iVoisys entered into provisional liquidation on the 17th October 2013, jeopardising the continued supply of services to their customers.

MyNetFone Group Acquisition of PennyTel & iVoisys

MyNetFone Group Steps In

MyNetFone Group stepped in & reached agreement with the court appointed provisional liquidator and PennyTel and iVoisys's key suppliers to ensure continuity of service to PennyTel and iVoisys's Mobile, VoIP, Broadband and Business customers.

Continue Reading »

Managed SIP Trunking Service Wednesday 11 December 2013 @ 13:13

SIP Trunking allows you to increase your addressable market by targeting the business and enterprise space.

 

Symbio new service: Managed SIP Trunking for Wholesale

With increasing numbers of businesses upgrading to IP PBXs and focusing on making the most of this investment, demand for SIP Trunking is reaching new heights.

Most certified SIP Trunking service

Symbio has the most certified SIP Trunking network in Australia, which has been tested & approved for interoperability with the majority of trusted PBX brands including Microsoft Lync as part of the MyNetFone Group. The service can be directly connected to a large number of approved IP PBXs and can even connect to traditional PBX via a gateway.

Continue Reading »

Network Embargo - New Year Tuesday 03 December 2013 @ 11:10

With the festive season is just around the corner, we are rapidly approaching the time when most of the telecommunications industry imposes an "embargo" on many aspects of network activity. The Symbio team would like to let you know about our support arrangements over this period.

Symbio Networks embargo

The Symbio embargo period will begin effective 13th December 2013, and will conclude on 13th January 2014.

 During this time, there will be a reduction in will be a reduction in operational resources and all major works will be delayed or re-scheduled until after the Embargo period in order to reduce the risk of outages affecting customers.

Continue Reading »

Multi Level Porting the Next Step In LNP Tuesday 06 August 2013 @ 14:00

While the future of phone numbers is being evaluated in the regulatory circles, Symbio has made further strides to simplify number porting in the current conditions.

 

Multi-level number porting available with Symbio Networks Wholesale Carriage and Managed Voice Services

More porting processes are now available for customers that want the full B2B experience, with the introduction of multi-level porting, and Porting API trial.

The multi-level porting solution is ideal if you want to reduce processing bottle-necks and allow your sub-wholesalers to self-sufficiently port numbers, while you retain full visibility and management control. This will reduce the resource burden and costs for you, with less paperwork being processed by your own team.

Continue Reading »