With the addition of Telcoinabox, 2019 is about being a platform for value creation according to CCO, Jon Cleaver.
Symbio’s wholesale differentiation has always stemmed from empowering our customers. We are in the wholesale market, not because we are forced to, but because we want to. This has flowed through our years of continued investment in creating value for this segment.
The large incumbents are now in extreme cost cutting mode, whereas we have created a platform for our customers to create their own value. While most of our attention is on long term product changes and leading the fight for regulatory reform, 2019 still has many immediate opportunities for you.
I can’t mention 2019 and mobile in the same sentence without mentioning 5G. The media war between the large carriers is just clouding the real issue of restrictions on MVNOs in Australia. Andy Penn has already bluntly stated that wholesale is intentionally kept one step behind.
At Symbio, we understand that mobile is key for our customers in 2019. We take MNO's restrictive mobile offerings and provide them in a manner which you can digest. This gives you the power to specialise and differentiate through service and support.
Global trends show that our MVNO market is in its infancy and this is where the real market realignment will happen. So whether you are looking to scale your brand or add mobile to your product suite, our Telcoinabox and iBoss platforms can help support you.
NBN may be a necessary evil, but you can find value in hosted voice
With the end of DSL, PSTN and ISDN, you certainly need a plan. But it’s pretty clear you will not be able to replace these margins just with NBN. The value lies in the more contextual communication of voice and SMS.
With many new cloud-based services coming into the market, it is more important than ever to ensure you have an established voice suite ready to go. The good news is many of the wholesale customers I speak to have already invested heavily here. Some just require a few components as building blocks for their products and others are simply after a full turnkey solution. With the combined Telcoinabox & Symbio suite of voice products, you can take everything from numbers and end points, managed SIP trunks with voice bundles, to a full private labelled PBX solution in our ConnectYou range.
This is the platform for value creation that we are excited for in 2019.
Differentiation with automation through APIs
APIs drive efficiencies and are fundamental for technological change. But while incumbent telcos love talking about APIs, they are still reluctant to give end-users too much control.
At Symbio, we have been an early adopter of APIs in the telco space, as we believe in placing control in your hands. We have continued to invest our time in making our APIs easier for you to use.
With the release of the API Developer Zone, you will now have access to live documentation to simplify the integration process. With the increased accessibility of our API platform, we enable you to utilise your innovations and ensure you maximise your value.
Investment will continue locally with our multi-million dollar next generation network expansion. This is followed by our release of new countries with the completion of New Zealand network, Singapore well on its way and more to be announced shortly.
We are committed to remaining the wholesale provider of choice and will continue our investment to ensure our customers stay ahead.